FAQ
What products does Kitbahel offer?
We mainly offer storage baskets and rice storage containers. Please refer to the relevant product pages for specific product information.
What can I store in a storage basket?
Storage baskets can be used to organize everyday household items and other suitable belongings. Dimensions, designs, and intended uses may vary between products, so please check the product page to make sure a basket meets your storage needs.
How do I choose the right storage basket size?
We recommend measuring the intended storage area and the items you plan to store before purchasing. Compare these measurements with the product dimensions listed on the product page and allow enough space for convenient access.
What can rice storage containers be used for?
Rice storage containers are primarily intended for everyday rice storage. Please refer to the relevant product page for information about suitable contents and usage instructions.
How should I clean and care for a rice storage container?
Follow the material information and cleaning instructions provided on the product page. Make sure the container is completely dry before using it to store rice. Keep the inside of the container and its surrounding area clean and dry during everyday use.
Do rice storage containers have airtight or moisture-resistant features?
Product structures and features may vary. Please check the relevant product page to confirm whether a specific container includes airtight, moisture-resistant, or other related features. Do not assume these features based on appearance alone.
How long does delivery take?
Orders generally require 1–3 business days to process after payment confirmation. Standard shipping generally takes 7–15 business days after dispatch, with an estimated total delivery time of 8–18 business days. Actual delivery times may vary depending on the destination and shipping conditions.
How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping. Orders below US$39.99 are subject to a standard shipping fee of US$12.99. The final shipping fee is displayed at checkout.
Can I return an item or request a refund?
Yes. You may contact customer support to request a return within 30 calendar days from the delivery date. Please refer to our Return and Refund Policy for the applicable conditions and process.
How can I contact customer support?
You can email us at [email protected] or call +86 15641251682. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).